Marketing playbook · for plumbers, electricians, roofers, HVAC and cleaning companies
Home services marketing playbook: more calls from your own area
When a pipe bursts, nobody scrolls. They search, call the top result that looks trustworthy, and stop. The rest of the year they research slowly: what a new boiler costs, whether the roof can wait. Win both moments and you stop buying leads. Here is what to publish for each, plus the seasonal calendar and the claims to avoid.
Start here: three pieces to publish first
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01
A cost guide for your most requested job
Honest price ranges and what moves the price. It is the most searched page type in home services.
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02
Service pages for each town you cover
Real jobs, real photos, real response times for that area. Not one page with a list of postcodes.
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03
Before and after posts from finished jobs
With the customer's permission. They work on Facebook, Instagram and your Google profile at once.
This is the same Home services playbook ADpilot's writer reads before it drafts anything for a business like yours. Use it on your own, or let the machine work through it for you.
Who you are selling to
- DIY-curious homeowner (28-55) - searches for "how to" + "when to call a pro"; reads Family Handyman, This Old House, r/HomeImprovement; converts on jobs that exceed skill or risk
- "I'm overwhelmed" homeowner (35-65) - high time-value, wants single-call resolution; relies on Google reviews + neighborhood word-of-mouth; price-sensitive but trust-driven
- Real-estate investor (30-55) - portfolio of rentals, flips, or BRRRR; needs reliable contractors with fast turnaround; reads BiggerPockets; volume-buyer of services
- Property manager (B2B) - 50-500 unit portfolio; multi-property service contracts; trade-account pricing
- Contractor referrer (HVAC for plumber, electrician for GC) - cross-trade referral network; B2B side
- First-time homeowner (25-40) - just bought, doesn't know what to maintain; high-conversion seasonal content (gutter clean, AC tune-up)
- Aging-in-place senior - safety bars, accessibility mods, ramp install; ADA-aware content valuable
Questions your customers type into Google
Each one is a page or a post waiting to be written. Answer it better than anyone nearby and the person searching becomes a lead. Swap the brackets for your own name, town or product.
- "How much does [job] cost?"
- "How long will [job] take?"
- "Do you offer free estimates?"
- "Are you licensed and insured?"
- "What's your warranty?"
- "Can you come today / this weekend?"
- "Do you do emergency service after hours?"
- "Do you charge a service-call fee?"
- "Will I need a permit?"
- "Will you clean up after the job?"
- "Do you accept [insurance / financing]?"
- "Is there a discount for seniors / military / first responders?"
- "Can you provide references?"
- "What payment methods do you accept?"
- "Do you offer maintenance plans?"
What to post, platform by platform
- Before/after - dirty -> clean ("driveway power-wash"), broken -> fixed ("burst pipe -> repaired"), aged -> new ("kitchen remodel reveal"); single most-effective pattern in home services
- Drone exteriors - roofing, gutter, landscaping, paint; aerial reveal of finished work
- Tool walkthroughs - "what's in the truck", "tools we use"; trust-builder for trade audiences
- Cost breakdowns - "what a [job] really costs in [city]" with line items (labor, parts, permit, disposal); high SEO value
- Time-lapse install - 8 hours of HVAC install in 60s, kitchen demo to reveal in 90s reel; engagement-strong
- "How to know when you need a [trade]" - educational + lead-gen; "5 signs your roof needs replacement"
- Customer testimonial / job site reels - 30s with the homeowner, post-job; humanizes brand
- Seasonal preventive - "winterize your sprinklers", "spring AC tune-up checklist"; calendar-aligned
- Emergency-response content - "burst pipe at 2am, here's what we did"; trust + urgency narrative
- DIY-vs-pro - "you can do this, but call us for [scope]"; honest, builds authority
Getting found locally
- Google Business Profile dominates - the single most important channel; weekly Posts, photos every job, Q&A management, response to every review within 24h
- Service-area pages - "[trade] in [city]" + "[trade] in [neighborhood]"; programmatic SEO scales reach
- Schema markup: HomeAndConstructionBusiness, LocalBusiness, GeneralContractor, Plumber, Electrician, HVACBusiness, Service, Offer, AggregateRating
- NAP consistency - Name, Address, Phone identical across all citations (BBB, Yelp, Angi, HomeAdvisor, Thumbtack, BiggerPockets, Nextdoor, Foursquare, Apple Maps)
- Yelp + Angi (formerly Angie's List) + HomeAdvisor + Thumbtack - lead-gen platforms; expensive but list-marketplace presence baseline
- Nextdoor - hyper-local social network; underrated for word-of-mouth in 35+ demographic
- Apple Business Connect - Apple Maps presence; often missed
- BBB (Better Business Bureau) - aging but still searched in trade audiences; A+ rating valuable
- Trade-association directories - PHCC (plumbing-HVAC), NRCA (roofing), NECA (electrical), NARI (remodelers); referral + authority value
- Review platforms priority: Google > Yelp > Angi > BBB > HomeAdvisor > Nextdoor
Your content calendar
Publish ahead of each moment. Search interest starts climbing weeks before the date.
- January: Indoor maintenance, frozen pipe season, tax-prep "what's deductible" content
- February: Spring-prep checklists drop
- March-April: AC tune-up, roof inspection (post-winter), gutter cleaning, pre-summer prep peak
- May-June: Lawn care peak, deck/patio season, painting weather
- July-August: AC emergency season (peak demand for HVAC), pool season
- September: Pre-winter prep (heating tune-up, weatherization), gutter cleaning round 2
- October: Furnace + heating tune-ups, fireplace inspections, leaf removal
- November: Frozen-pipe prep, snow-removal contracts
- December: Indoor remodels (holiday party prep), insulation, holiday-light install
Claims and practices to avoid
General guidance from our industry notes, not legal advice. The exact rules depend on your country and regulator.
- "Fully insured" without listing carrier or policy type - BBB + state AG enforcement target
- "Lifetime warranty" without written terms (transferable? labor or parts only? prorated?)
- "EPA-certified" without naming the certifier - EPA RRP, EPA WaterSense, EPA Energy Star are different programs
- "Licensed and insured" without a license number where state requires display
- "Free estimate" when there's a service-call fee - must disclose
- "Same-day service" without availability window - misleading if dispatched next day
- "Lowest price guarantee" without comparison terms + claim window
- "30-year roof" without product warranty paperwork
- "Master plumber / electrician" unless individual holds the actual master-tier license
- "Better Business Bureau accredited" unless current BBB membership active
- "Award-winning" without naming the award + year
- Health-claim language ("removes all allergens", "kills 99.9%") for cleaning services without EPA-registered disinfectant + dwell-time substantiation
Let the machine run this playbook
ADpilot turns the questions above into long-form articles built from live Google results, and the angles into native posts for each platform you connect. The claims list goes into every brief, and eight quality gates check each draft before it reaches your approval queue. You approve, it publishes, then it watches what ranks and what people engage with, and writes the next piece with that in mind.